Securus Technologies is a major provider of communication technology in many correctional centers in America. The company’s main offices are in Dallas, Texas. Securus however have other branches in Atlanta, Georgia, among other places in North America. The company has employed more than five hundred people who dedicate themselves in upholding the firm’s mantra.
Securus Technologies works in collaboration with more than three thousand law enforcement agencies to serve over a million prisoners in North America. The company specializes in providing solutions in data analytics, call management systems, telecommunications, and IT to solve many issues in correctional facilities. Securus prides itself in giving ground breaking solutions to make the lives of prisoners better.
Recently, Securus Technologies brought to light the findings by the Louisiana Public Service Commission about malpractices in business.
These wrongdoings had been committed by Global Tel Link (GTL) more than a decade ago. And as reported by PR newswire, Securus intends to release the reports in a series for a period of up to six months. The intention of the release is to compel the accused company to operate honest business to satisfy their clients.
During the release of the first article, the CEO of Securus Technologies, Richard Smith, expressed his feelings on the matter. He said that it was a shame for a firm of reputable status to stoop to levels of extortion. Smith also said that the companies in their industry should be focused on providing the best service possible for their customers and not just making a lot of money. The first article released was Order No. U-20784-B, which was seventeen pages of information on the malpractices by GTL.
The Louisiana PSC had found Global Tel Link liable of having committed several unlawful activities. Global had set programs to make sure that inmates using their telephone network always had an extra thirty seconds. By adding the seconds, Global was making profits from unsuspecting customers. GTL was billing one phone call several times, extorting money from their clients. Another malpractice by the company was introducing add-ons to their phone calls to increase the amount charged for the call. Changing tariffs to earn more is another of the improper practices by GTL. All these wrong doings led to overcharging the taxpayer more than a million dollars.
Smith said that the time that had gone past since the findings were made should not make the matter less serious. He encouraged other companies in their industry to conduct their business with integrity, a value Securus Technologies upholds always. Recently, according to http://www.bbb.org/dallas/business-reviews/government-contractors/securus-technologies-in-dallas-tx-41000098, Securus Technologies received accreditation by BBB. The endorsement came after the company was found to meet all the set requirements by BBB. Better Business Bureau also awarded Securus a rating of A+, which is the highest possible. The factors that led to the endorsement include the time the company has been in operation, how they handle the client complaints, and the number of complaints filed.
Securus Wikipedia Page: https://en.wikipedia.org/wiki/Securus_Technologies
Securus Linked In page: https://www.linkedin.com/company/securus-technologies